Privacy Policy

Effective Date: June 21, 2013
Company: Cardinelle Collections LLC
Address: 25 Mohawk Dr, Leominster, MA 01453
Website: CardinelleCollections.com
Email: [email protected]

Cardinelle Collections LLC respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, contact us, subscribe to our communications, or interact with Cardinelle Collections online.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details
  • Payment-related information
  • Account login information, if applicable
  • Customer service messages
  • Product preferences
  • Reviews, photos, or other content you submit
  • We may also automatically collect certain information when you visit our website, including:
  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Time spent on our website
  • Referral source
  • Shopping cart activity
  • Cookies and similar tracking data

For payments, we may use third-party payment processors. Cardinelle Collections does not store full credit card numbers on our own servers.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Confirm purchases and send order updates
  • Provide customer support
  • Manage returns, exchanges, and repair requests
  • Improve our website, products, and customer experience
  • Send marketing emails or promotional messages, when permitted
  • Prevent fraud, unauthorized transactions, and misuse of our website
  • Comply with legal, tax, accounting, and security obligations

The FTC advises businesses to be clear about privacy practices and to honor the privacy promises they make to consumers. It also recommends collecting only what is needed, securing it properly, and disposing of it safely when no longer required. (Federal Trade Commission)

3. Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve functionality, remember your preferences, analyze website traffic, measure advertising performance, and personalize your shopping experience.

These technologies may be used by us or by third-party service providers such as website platforms, analytics providers, advertising platforms, email marketing tools, and payment or fraud-prevention services.

You can adjust your browser settings to refuse or remove cookies. Some website features may not work properly if cookies are disabled.

4. Email & Marketing Communications

If you subscribe to our newsletter, create an account, make a purchase, or otherwise opt in, we may send you emails about Cardinelle products, collections, promotions, launches, and brand updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at [email protected].

The CAN-SPAM Act sets rules for commercial email and gives recipients the right to stop receiving marketing emails from businesses. (Federal Trade Commission)

5. SMS/Text Marketing

If we offer SMS or text message marketing and you choose to opt in, we may send promotional or transactional text messages to the phone number you provide. Message and data rates may apply.

You may opt out of promotional text messages by following the instructions provided in the message, such as replying “STOP,” where applicable.

6. How We Share Information

We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • E-commerce platforms
  • Email and SMS marketing providers
  • Analytics providers
  • Advertising platforms
  • Fraud prevention services
  • Professional advisors, such as accountants, attorneys, or consultants
  • Government authorities when required by law

We do not sell your personal information in the traditional sense. However, some advertising or analytics tools may be considered “sharing” or “targeted advertising” under certain privacy laws.

7. Payment Information

Payments are processed through third-party payment providers. These providers may collect and process your payment information according to their own privacy and security policies.

Cardinelle Collections does not store full credit card numbers, CVV codes, or complete payment credentials on our own systems.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.

Massachusetts regulation 201 CMR 17.00 establishes minimum standards for safeguarding personal information of Massachusetts residents, including protection against unauthorized access or use that could cause substantial harm or inconvenience. (Massachusetts Government)

9. Data Retention

We keep personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, fraud prevention, accounting, tax, legal, and business recordkeeping purposes.

When information is no longer needed, we may delete, anonymize, or securely retain it as permitted by law.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without proper consent, we will take reasonable steps to delete it. COPPA applies to websites and online services directed to children under 13, and to general-audience sites that knowingly collect information from children under 13. (Federal Trade Commission)

11. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to the information we have about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of marketing communications
  • Opt out of certain advertising or tracking technologies
  • Request information about how your data is used or shared

To make a privacy request, contact us at:

[email protected]

We may need to verify your identity before fulfilling certain requests.

12. California Privacy Notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, depending on whether our business meets the legal thresholds for applicability.

California privacy law gives covered consumers rights relating to access, deletion, correction, opt-out of certain sharing or sale of personal information, and limits on the use of sensitive personal information. (California DOJ)

If applicable, California residents may contact us at [email protected] to exercise privacy rights

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13. International Visitors

If you access our website from outside the United States, please understand that your information may be processed and stored in the United States or by service providers in other countries.

By using our website or placing an order, you acknowledge that your information may be transferred to and processed in countries where privacy laws may differ from those in your location.

14. Third-Party Links

Our website may contain links to third-party websites, social media pages, payment processors, or other services. We are not responsible for the privacy practices, policies, or content of third-party websites.

Please review the privacy policies of any third-party websites or services you visit.

15. User Content

If you submit reviews, testimonials, photos, comments, or other content, we may use that content for website, marketing, social media, advertising, or promotional purposes, unless you request otherwise or applicable law prohibits it.

Please do not submit personal information in public reviews or comments that you do not want visible to others.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page.

Your continued use of our website after updates are posted means you accept the revised Privacy Policy.

17. Contact Us

For questions about this Privacy Policy or to make a privacy request, please contact:

Cardinelle Collections LLC
25 Mohawk Dr
Leominster, MA 01453
Email: [email protected]